I can assure you we have all hands on deck working to fix this as quickly as possible and limit downtime as best we can but at this time we need to wait for the Facebook devs to get back to us with a fix. I have a few troubleshooting steps to go through that should help you out, some you may have done already but if you can send screenshots confirming everything then I can send it to our technical team to investigate further also.Ĭan you double-check your Facebook template is set to "Shopping", if it is set to anything else, it will not work. I completely understand how important it is for your store's systems and channels to be consistent and reliable, however, it does look like there are some problems with Facebook at the moment. Sorry to hear you are having trouble with the Facebook sales channel and I appreciate you reaching out about this. Thanks for reaching out here, and I'll be more than happy to help you out.
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